Return Policy for 3D2HOLO

1. Overview

This Return Policy describes what you can expect when you order physical lenticular prints from 3D2HOLO, and how we handle defective products. This policy applies together with our Terms of Service. By placing an order, you agree to this policy.

2. Physical Prints Are Made to Order — No Returns

Every lenticular print is manufactured specifically for your order from the images you provide. Because these are custom-made products, all sales of physical prints are final. We do not accept returns, exchanges, or refunds for change of mind, ordering the wrong size, uploading the wrong photo, or dissatisfaction with the quality of the source image.

This means that once an order has been placed and production has begun, it cannot be cancelled or refunded unless the finished product is defective as described below.

You may cancel your order by emailing hello@3d2holo.com within 24 hours of placing it, as long as production has not yet begun. Once production has begun, the order cannot be cancelled or refunded.

3. Defective Products — Free Replacement

If your print arrives with a manufacturing defect or shipping damage, we will reprint and reship it at no cost to you. A defect includes: visible scratches, creases, or dents on the print surface; delamination of the lens sheet; an incorrect size or product compared to your order; or transit damage that makes the print unusable.

To request a replacement, contact us at hello@3d2holo.com within 14 days of delivery and include your order number and clear photos or a short video showing the defect. We will review the request and, if confirmed, produce and ship a replacement at no charge. If for any reason we are unable to produce a replacement, we will issue a full refund.

If your package is lost in transit, shows as delivered but you did not receive it, or has not been delivered within 30 days of shipment, contact us with your order number. We will investigate with the carrier and, if the package cannot be located or delivered, we will reship your order or issue a full refund at no cost to you.

4. What Is Not Considered a Defect

The following do not qualify for a replacement:

• normal lenticular viewing characteristics, such as viewing-angle-dependent brightness or slight depth variation between viewing angles;
• results that reflect the quality or content of the images you uploaded, including blur, low resolution, or unintended content;
• damage caused after delivery, including mishandling, exposure to heat or moisture, or improper mounting;
• orders shipped to an incorrect address that you provided at checkout; or
• minor cosmetic variations inherent to the manufacturing process that do not affect the viewing experience.

5. How to Request a Replacement

Email hello@3d2holo.com with your order number and photos or a video of the defect. We aim to respond within 2 business days. Confirmed replacement orders are reprinted and shipped at no cost using the same shipping method as the original order.

6. Contact Us

Questions about this policy? Contact us at hello@3d2holo.com.